Security Company Near Anniston

Wired Controller. Got Door online.

Service Ticket #4004 performed on 8/30/24 Technician arrived onsite and called Amano Tech Support. Amano Tech Support told the Technician that they basically were not supporting the system anymore since it was so old. Technician figured out how to upload pictures and print them off on the badges but it was a few more steps than the site did before. This was a new server the site spun up to use for their HR department. Ultimately the Technician could not come to a fix but Amano said it was likely a Firewall issue. Technician let the site know that they are running on a limited time frame before they will have to replace.

Service Ticket #4018 performed on 9/25/24 Technician arrived onsite and spoke with Chuck. The 8th Floor Cabinet South Doors were not locking. After some troubleshooting the Technician found that Relay 2 was bad and the TRT needs to be replaced. Technician notified Chuck about this and he was good with this route. This Controller has 8 Maglocks on it, might be best to get a dedicated power supply for it as well.

Service Ticket #4017 performed on 9/19/24 Technician arrived onsite and found that the Readers were down and where the wires were tied into was not connected to anything. Technician sent power to the Readers and Doors and they released with the badge. Technician determined the Maglock was good but had a bad Timer Relay. It was not locking after designated end of schedule so the Technician fixed Timer to keep doors locked and staff have to use a Badge to get in. All was working properly upon completion.

Service Ticket #4013 performed on 9/12/24 Technician arrived onsite and spoke with one of the Security Guards. Technician went to the 8th Floor, repaired the TRT for the equipment storage, found that the power for Maglocks and for the Controller were taken apart. Confirmed that the doors were working following repair. Went to the 1st Floor and wired in the Aiphone, had to use one RBST Relay to get the correct function. Tested the Intercom and the Aiphone and they were functioning properly. Technician updated Chuck upon completion.

Service Ticket #3100 performed on 8/7/24 Technician arrived onsite and spoke with Chuck. Technician moved the temporary solution for door back to the original wiring. Once the Technician did that, the Panel did not come back on. Technician swapped the Panel with a SMP3 Kit and the lock are now operating properly. Technician confirmed with Chuck regarding the swap and that it was properly working.

Service Ticket #3096 performed on 8/3/24 Technician arrived onsite and had one of the Security Guards point out the door having issues. Technician found the Power Supply in the ceiling did not have 120V coming in. Technician ran a extension cord and placed a power strip at the nearest outlet. After the Technician got the panel back on with the temporary solution, the door was tested and Chuck was notified.

Service Ticket #3095 performed on 8/2/24 Technician arrived onsite and checked out the 8th Floor Med Room Door. The Door was not unlocking but the card swipes were going through and the Relay was firing. Technician tested the power at the Lock and when a badge was used the lock was getting 12 volts. Technician found out the Lock was binding up so made some adjustments in the Strike and also added some white lithium grease to keep it from binding in the future. Tested the Door and monitored it for a little while to make sure everything was good. All was working properly upon completion.

Service Ticket #3089 performed on 7/31/24 Technician arrived onsite and spoke with Chuck. Chuck showed the Technician the Door on the 8th Floor which was working upon arrival. Technician verified that all components did not show signs of failure. Technician metered the Power Output which was 12V, after the Technician checked the Panel to see if the RS485 was not seated right. Technician tried to replicate the issue but no avail. Technician left the door as it was then the Technician went to the Women’s Center on the 4th Floor and Chuck showed the Technician a door that the site wanted back on the system. Technician looked around for a open slot but all nearby Panels were full. Chuck gave the Technician approval to double up the Door slot with one of the Medical Doors next to it. Technician had to swap the Strike with one nearby that was not being used. Technician tested the Door and notified Chuck upon completion. Technician ran a new cable to contact to the panel.

Service Ticket #3079 performed on 7/24/24 Technician arrived onsite and spoke with Chuck. Chuck told the Technician that the 7th Floor Med Door was not working. Technician had to redo the RS485 at the Controller above that door, as it kept going offline intermittently. Technician tested all the doors in the vicinity and verified that nothing went offline and was still working. Technician let Chuck know before departing.

Service Ticket #3057 performed on 7/9/24 Technician arrived onsite and worked on the Visitor Code System. Technician replaced the eight port POE Switch with a new unit. Installed four site supplied Maglocks and wired up the Controllers. Technician ran cable from both sets of doors to the Maglock Release behind the Nurse's Station. Technician renamed the Doors in the Software and set up new access levels. Technician tested doors and everything was working properly upon completion.

Technician arrived onsite and spoke with Chuck. Technician moved the Strike and the wire to the Door into the area which was at the end of the hallway leading to a bathroom on the right hand side. Technician pulled the wire for the new Doors that were in the hallway. Technician left wire above for Rex, Lock, and spare if needed. Installed the Card Readers for the new hallway Doors for both entry and exit. The TRT above the end hallway door was not powered on and needed power from an existing TRT which was at the new Dialysis Room that was recently moved.

Project Description: K9AS replaced and upgraded the defected Controllers and made sure the system was programmed.

On 06/06/24 Technician arrived onsite and checked all the wiring and found out the Medicine Room was on its own TRT. Technician redid all the connections and tested all 3 doors for 30 minutes or so and everything was working properly. Before the Technician redid all the connections it would kill the power after 3-5 minutes. On 06/07/24 Technician arrived onsite and ran four new Conductor cables to the Medicine Room TRT. Technician replaced the Power Supply. After further troubleshooting in separating power to the TRT and to the strike, the Technician found that the strike was faulty. Technician used a strike that Chuck supplied to replace it. Technician tested and everything was working properly upon completion.

Site needs Gang boxes put up in the ceiling on 3rd Floor. Technician arrived on site and spoke with site contact, in which they showed the doors needing the box moved. After moving technician tested them to make sure they are working properly, and the maintenance member came to take a look at it. He said they’ll paint it, and it looked good.

Technician replaced strike at the ER fast track door with a 5000 C lock. Decommissioned Covid door in ortho gave the reader and the lock to site contact.

Site called requesting a technician to come out and look at a door in the physician's door that is not working (Maglock) Door in Labor & Delivery is not working (Maglock) Technician checked labor and delivery door and found that there was a blown fuse. He replaced and the doors are working properly. Physicians' door tested and found that the timer was not set properly anymore. Technician repaired that and the door is locking down and unlocking with code as it should, and then also unlocking with the timer during the day as it should.

Site requested for a technician to come out and look at a pull station that needs to be replaced. Technician got out onsite and called the office with model# to get a new pull station ordered. Once the part comes in we will be back out to replace this pull station.