Security Company Near Smyrna

Site called requesting a technician to come out due to ground fault error has returned. Technician called resideo Honeywell tech support and was told that .6v is ok between terminal 12 and 30 because it was within .5v of 1v. If it still keeps getting ground faults to unwire everything but the power and a keypad and check again. If they keep coming to remove the panel from the can and check again. At that point if the panel has not stop giving ground faults to replace the panel. The technician looked at all the zones and the polling loop to verify correct voltage and we’re all reading .6v. Before leaving there was no fault on keypad, and everything was normal.

Site called requesting for a technician to come out to due to some cameras not recording. Technician went through and double checked all the cameras again to make sure the motion was turned on inside the camera itself and set motion areas on ones that he found that we're not set yet. All cameras are recording now properly.

Site requested for a technician to come out for the memory care door keypad was not working properly. The technician found that the circuit board was getting pinched between the keypad and the cut in box. The technician trimmed out the edges of the cut in box to where the keypad would fit better remounted and tested about 40 times with no issues.

Technician troubleshooted/repaired Relay/Sounder and Alarm Contacts.

Technician troubleshooted/repaired Relay/Sounder and Alarm Contacts.

Technician troubleshooted/repaired Relay/Sounder and Alarm Contacts.

Technician was requested to check keypad that was not working. The technician opened the keypad up and the negative wire was broke was able to repair the wire. When the technician was putting the keypad back together, he noticed that the top clips were all broken off, so it will not stay completely latched anymore. Site told the technician they will request for a new one within a few months.

Knine replaced two Avigilon systems in each building with one Exacq server capable of handling all cameras in the building. Knine moved all working cameras to the new unit and if any cameras that was not working, we troubleshooted/repaired.

Knine replaced two Avigilon systems in each building with one Exacq server capable of handling all camera in the building. Knine removed all working cameras to the new unit and troubleshooted any cameras that was not working properly.

The site had 20+ cameras down we were able to get servers 1 and 2 back online but server 3 will not connect. Server 3 needs a new hard drive we will get that ordered and return to site once the part arrives.